Internet connection is available through almost all the trips and on nearly every single aircraft in Singapore Airlines’ vessels, from the modern single-aisle Boeing 737 MAX and double Airbus A380.
With complimentary in-flight Web in first-class and free or discounted WiFi bundles in biz class, it’s the optimal method for passengers to stay connected to the surface below.
The paid packages of Singapore Airlines WiFi start from just 3.99 USD and end at 15.99 USD. In this range, there are 4 packages in total. Two of them offer time-based limits and the other two offer data-based limits.
| IATA | SQ |
| ICAO | SIA |
| Callsign | SINGAPORE |
| Service Provider | SITAONAIR |
| Panasonic |
How to connect to the Singapore Airlines WiFi?
- Get onboard the flight and Go to the WiFi settings of your device.
- Select “KrisWorld” from the available networks.
- Open your browser and go to the site www.singaporeair-krisworld.com.
- Select the package you prefer from the available options.
- Provide your information and pay the charge.
- The WiFi will get connected now.
Charges
Consider buying a package that fits your requirements to enjoy the internet on their Wi-Fi-enabled planes. They have 4 distinct arrangements relying on either you want time-based and otherwise data-based service.
| Price | Package |
| 3.99 USD | Chat |
| 9.99 USD | Pro |
| 15.99 USD | Premium |
| 15.99 USD | Surf |
Chat: Using this package, travelers can chat with friends and family using social media messaging apps like Facebook, Whatsapp, iMessage and others. Only text can be sent and travelers will not be able to share images or other files. This package has a validity of 2 hours.
Pro: Travelers can enjoy the internet and check some emails added with social media benefits.
Premium: Travelers can continue to do their work even in the air.
Surf: Travelers can enjoy unlimited internet for 3 hours straight.
Complimentary WiFi
Singapore Airlines offers free WiFi for their Business, First and Suite class passengers, and the Krisflyer program and PPS members. The free WiFI can be enjoyed on some network-enabled aircraft.
| Others | Krisflyer program | PPS | |
| First Class | Unlimited internet | Unlimited internet | Unlimited internet |
| Suites Class | Unlimited internet | Unlimited internet | Unlimited internet |
| Business Class | 100 MB | 100 MB | 100 MB |
| Economy Class | No complimentary WiFi | Instant messaging for 2 hours | 100 MB |
| Premium Economy Class | No complimentary WiFi | Instant messaging for 2 hours | 100 MB |
- With 100 MB, Business class, Economy class and Premium Economy class passengers can normally access the internet and chat with friends. Other functions will be restricted.
- Economy class and Premium Economy class passengers can only access social media messaging sites that offer instant messaging like Facebook, Whatsapp, iMessage.
How to connect to the complimentary WiFi?
- If you are a PPS or Krisflyer member, add your membership details to the reservation.
- Get onboard the flight and Go to the WiFi settings of your device.
- Select “KrisWorld” from the available networks.
- Open your browser and go to the site www.singaporeair-krisworld.com.
- Select Complimentary access from the available options.
- Provide your information.
- The WiFi will get connected now.
Services that can be enjoyed through SQ WiFi
Service that can be enjoyed is a subject to the package you choose from the available options, as they offer both time-based and data-based packages. Scrolling social media sites and texting with friends, checking and replying to some emails and reading some articles can be enjoyed easily online. Although streaming services are not restricted, it is very unlikely that you can enjoy them as the bandwidth is very slow.
Session time
After you buy a package or select a complimentary package onboard, the clock starts ticking. The package will expire once the plane lands in the target location.
Network speed
The reported download speed of the Singapore Airlines WiFi can vary from 1 mbps to 8 mbps and the upload speed can stay around 1 or 2 mbps.
Restriction on usage
Although no permanent restrictions are there right now. But the SQ authority recommends some things to keep in mind while using the WiFi :
- Consume economically.
- Watching videos, playing games online and sending or downloading large files should be avoided.
- Turn the WiFi off while the work is finished.
- You should also deactivate any instantaneous internet backups, virtualized syncing, and so on, as these will also slow down the linkage but also will consume your data limit.
Data usage
If you purchase time-based packages, you can enjoy unlimited data during the given time. In case of purchasing a data-based package, you can only consume the limited data that comes with the package.
Compatible devices
Any device with WiFi compatibility can use SQ WiFi. But only a single device can be used for one package at a time.
Data Roaming
At cruising altitude onboard a Wi-Fi-enabled airplane, you could indeed access the web through your telephone network if the provider does have a roaming contract with Aeromobile and perhaps OnAir.
Please keep in mind that there will be fees if you use cellular data roaming. These fees are ascertained by the phone company and will appear on your service fee.
Aircrafts with WiFi
With the exception of the Boeing 737-800 NG, every one of their aircrafts offer in-flight interoperability.
Routes with WiFi
SQ offers WiFi connectivity on almost all of their routes.
FAQ
Does Singapore Airlines have Wi-Fi on the plane?
Internet connection is available through almost all the trip as well as on nearly every single aircraft in Singapore Airlines’ vessels, from the modern single-aisle Boeing 737 MAX and double Airbus A380.
How do I connect to inflight Wi-Fi?
1. Get onboard the flight and Go to the WiFi settings of your device.
2. Select “KrisWorld” from the available networks.
3. Open your browser and go to the site www.singaporeair-krisworld.com.
4. Select the package you prefer from the available options.
5. Provide your information and pay the charge.
6. The WiFi will get connected now.
Does Singapore Airlines offer complimentary WiFi?
SQ offers free WiFi for their Business, First and Suite class passengers as well as Krisflyer program and PPS members. The free WiFI can be enjoyed on some network-enabled aircraft.
How much does Singapore Airlines charge for in-flight WiFi?
The paid packages of Singapore Airlines WiFi start from just 3.99 USD and end at 15.99 USD. In this range, there are 4 packages in total. Two of them offer time-based limits and the other two offer data-based limits.
Contact details
| Adelaide | 13 10 11 |
| Toronto | +1 416 945 0299 |
| Paris | + 33 1 86 47 73 99 |
| Doha | +974 4499 5741 |
| Abu Dhabi | +971 2 611 8749 |
| Dubai | +971 800 0650 1645 |
| London | 020 7660 8988 |
| Los Angeles | +1 (833) 727 0118 |
| Hong Kong | +852 3077 3522 |
| Rome | +39 023 057 8860 |
| Panasonic | [email protected] |
| SITAONAIR | [email protected] |